Are Computer Mice covered under warranty?Updated 36 minutes ago
Yes, customers have up to 60 calendar days from the date of delivery or within the manufacturer’s warranty period (if applicable) to report a defect and initiate a replacement request.
We generally follow the same warranty policy as the manufacturer but unlike most retailers we will refund the original shipping cost (if any) for any defective mice for the duration of the warranty period if no stock is available for a replacement.
Eligibility:
- This policy applies to defective mice purchased directly from DESKHERO
- Products must exhibit a verifiable manufacturing defect and must have been used under normal conditions.
- Defect must be confirmed upon inspection. If no verifiable defect is found, the original mouse will be returned and a shipping fee will apply.
Warranty Window:
- Customers can report defects and request a replacement within 1 year from the date of order arrival to report a defect and initiate a replacement request.
Replacement/Refund Policy:
- Defective products will only be replaced with the same model. If the same model is unavailable, a refund will be issued to the original payment method made.
- The defective product must be returned for inspection before a replacement/refund is issued.
- Refunds will be processed only using the original payment method or via DESKHERO gift card if no replacement stock is available.
- If approved, a credit will automatically be applied to the original method of payment* less the cost of shipping within a certain amount of days. *PayPal has a refund window of 180 days from when the order was placed. If the PayPal refund window is closed, a Deskhero gift card will be issued in the same value.
Shipping Costs:
- After 60 days, customers are responsible for covering the return shipping costs.
- In the event that no replacement stock is available, return shipping costs are non-refundable and will be deducted from the refund amount.
- Customers must use a reliable shipping method with tracking for the return to ensure the product reaches us safely.
- The shipping costs for the replacement will be covered by DESKHERO.
Procedure:
- Provide details about the defect, including photos and videos. Videos must be downloadable under 20 MB, not in .HEIC format)
- Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.).
- Product must be wrapped securely and placed in a shipping box with protective packing material (do not ship in just the product packaging or it will NOT be accepted).
- While the item is being returned for a suspected defect, it must be carefully packaged to avoid transit damage. Additional damage incurred during return shipping may affect our ability to accurately evaluate the reported issue.
- Ship the package to the return address we provide using a reliable shipping method with tracking.
- Once the defective product is received and inspected to match the issue mentioned, the replacement mouse will be shipped promptly after and a shipping confirmation email will be sent to the customer.
- If no stock is available, a refund will issued to the original payment method used or a Deskhero gift card will be issued in the same value.
Exclusions:
- Warranty claims beyond the 1-year window are not eligible under this policy.
- Damage caused by user negligence, accidents, disassembly, water damage, misuse, abuse, alterations, or vandalism.
- Improper or inadequate maintenance, including failure to perform required preventive maintenance.
- Use that does not follow the instructions in the User Guide or any additional safety, usage, or warning guidelines provided with the product.
- Unauthorized modifications or commercial use.
- Damage that occurs during return transit.
- Unsupervised use by children under 18 years of age.
- Accidents, abuse, misuse, improper installation, electrical power issues, or acts by third parties.
- Products that have been altered or repaired by unauthorized individuals.
- Failure to follow usage instructions accompanying the product.
- Damage caused by weather conditions, lightning, fire, water, or acts of nature.