DESKHERO CANADA

Deskhero Inc

All Shipping dates are estimates only and are subject to change. Delays are not uncommon due to manufacturing set backs, fluctuating production and transit times as well as changes concerning the current Covid situation.

Your best bet for the most up to date news is to visit our Group Buy Updates Page here.
 
If you do not find your particular Group Buy please email us at support@deskhero.ca and we'll dig deeper and update the page.

When is my Group Buy/Preorder shipping?

Adding or swapping items may be possible on a case-by-case basis (for Canadian orders only). Although there is a maximum 90 day window where order edits are available. Once created and the order has not yet been fulfilled or entered the fulfillment phase, you must notify us via support@deskhero.ca for any edit requests. 

See Help Desk for More

Note: Unfortunately our system will not allow combining orders.

Can I add an item to my Group Buy/Pre-order?

If your order has not been fulfilled, you have a chance at updating your address using your Account Dashboard.  Click here to login which will bring you to your Order History. 

Click on your order and then the Update shipping address button and fill out the new address 
 
Please make sure the address, phone number, postal code is correct as Insurance will not cover any shipments not received due to incorrect address.

Note: Updating  address only works if the new address is within the same country. If you are moving to another country please email our support at support@deskhero.ca with your order number(s) and new address. We will need to switch the address on our side. 

Updating your Deskhero Default address will only affect new orders (not previous orders made).

See our Help Desk

I moved/have the wrong address - What I do?

As a rule, we don’t generally accept closed Group Buy/Pre-order cancellations due to the nature of these products. If you have a problem with your order, please email us at support@deskhero.ca and we will do the best to help out. 

If there are extenuating circumstances, return authorization/cancellation may be granted on a case-by-case basis. Cancellation/return fees may apply.

See Help Desk for more.

Can I Cancel my Group Buy/Pre-order?

If you’re looking to return or exchange your in-stock order, we're here to help! 

We offer free returns or exchanges of any damaged/functionally defective items within North America that have been approved for an RMA (Return Merchandise Authorization) within 30 days of receiving your order (some exclusions apply). You can return your product for store credit, a different product, or a refund* to the original payment method. 

*PayPal has a refund window of 180 days from when the order was placed. If the PayPal refund window is closed, a Deskhero gift card will be issued in the same value.

Group buy cancellations (when accepted) and/or In-stock cancellations or return of items that are not are not eligible for an defective/damaged RMA are subject to a processing fee. All shipping costs are non-refundable. Customers are responsible for any Return shipping costs.

Please see our General Return/Exchange Policy.

What is your Return & Exchange policy? 

The fastest way to cancel a recent order (less than 90 days) is to have a free Deskhero Account. Create a profile using the same email address as your order if you don't have one already. 

Go into your order and hit the Cancellation button at the top right hand of the order screen.

If you do not have a Deskhero Account - a cancelation may not be possible. Please notify us ASAP at support@deskhero.ca. See Help Desk FAQ for more.

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