Are Computer Mice/Gamepads covered under warranty?Updated 3 days ago
Yes, customers have up to 60 calendar days from the date of delivery or within the manufacturer’s warranty period (if applicable) to report a defect and initiate a replacement request.
We generally follow the same warranty policy as the manufacturer but unlike most retailers we will refund the original shipping cost (if any) for any defective mice/gamepad for the duration of the warranty period if no stock is available for a replacement.
Eligibility:
- This policy applies to defective mice/gamepads purchased directly from DESKHERO
- Products must exhibit a verifiable manufacturing defect and must have been used under normal conditions.
- Defect must be confirmed upon inspection. If no verifiable defect is found, the original item will be returned and a shipping fee will apply.
Warranty Window:
- Customers can report defects and request a replacement within 1 year from the date of order arrival to report a defect and initiate a replacement request.
Replacement/Refund Policy:
- Defective products will only be replaced with the same model. If the same model is unavailable, a refund will be issued to the original payment method made.
- The defective product must be returned for inspection before a replacement/refund is issued.
- Refunds will be processed only using the original payment method or via DESKHERO gift card if no replacement stock is available.
- If approved, a credit will automatically be applied to the original method of payment* less the cost of shipping within a certain amount of days. *PayPal has a refund window of 180 days from when the order was placed. If the PayPal refund window is closed, a Deskhero gift card will be issued in the same value.
Shipping Costs:
- After 60 days, customers are responsible for covering the return shipping costs.
- In the event that no replacement stock is available, return shipping costs are non-refundable and will be deducted from the refund amount.
- Customers must use a reliable shipping method with tracking for the return to ensure the product reaches us safely.
- The shipping costs for the replacement will be covered by DESKHERO.
Procedure:
- Provide details about the defect, including photos and videos. Videos must be downloadable under 20 MB, not in .HEIC format)
- Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.).
- Product must be wrapped securely and placed in a shipping box with protective packing material (do not ship in just the product packaging or it will NOT be accepted).
- While the item is being returned for a suspected defect, it must be carefully packaged to avoid transit damage. Additional damage incurred during return shipping may affect our ability to accurately evaluate the reported issue.
- Ship the package to the return address we provide using a reliable shipping method with tracking.
- Once the defective product is received and inspected to match the issue mentioned, the replacement item will be shipped promptly after and a shipping confirmation email will be sent to the customer.
- If no stock is available, a refund will issued to the original payment method used or a Deskhero gift card will be issued in the same value.
Exclusions:
- Warranty claims beyond the 1-year window are not eligible under this policy.
- Damage caused by user negligence, accidents, disassembly, water damage, misuse, abuse, alterations, or vandalism.
- Improper or inadequate maintenance, including failure to perform required preventive maintenance.
- Use that does not follow the instructions in the User Guide or any additional safety, usage, or warning guidelines provided with the product.
- Unauthorized modifications or commercial use.
- Damage that occurs during return transit.
- Unsupervised use by children under 18 years of age.
- Accidents, abuse, misuse, improper installation, electrical power issues, or acts by third parties.
- Products that have been altered or repaired by unauthorized individuals.
- Failure to follow usage instructions accompanying the product.
- Damage caused by weather conditions, lightning, fire, water, or acts of nature.