Are Prebuilt Keyboards covered under warranty?Updated 37 minutes ago

Yes, customers have up to 60 calendar days from the date of delivery or within the manufacturer’s warranty period (if applicable) to report a defect and initiate a replacement request.

Eligibility:

• This policy applies to defective keyboards purchased directly from our DESKHERO.
• Products must have been used under normal conditions and exhibit a verifiable manufacturing defect.

Warranty Window:

• Customers have up to 60 calendar days from the date of delivery or within the manufacturer’s warranty period (if applicable) to report a defect and initiate a replacement request.

Replacement/Refund Policy:

• Defective products will be replaced with the same model. If the same model is unavailable, a full refund will be issued to the original payment method made.
• The defective product must be returned for inspection before a replacement/refund is issued.
• Refunds will be processed only using the original payment method or via DESKHERO gift card if no replacement stock is available.
• If you are approved, we will process your refund/gift card. For refunds, a credit will automatically be applied to your original method of payment*, within a certain amount of days. *PayPal has a refund window of 180 days from when the order was placed. If the PayPal refund window is closed, a Deskhero gift card will be issued in the same value.

Shipping Costs:

• Within 60 days, DESKHERO will cover all shipping costs, including the return of the defective product and the shipment of the replacement.
• A prepaid shipping label will be provided for the return of the defective item. 

Procedure:

• Provide details about the defect, including photos and videos. Videos must be downloadable under 20 MB, not in .HEIC format). 
• Use the prepaid shipping label provided to return the defective product. 
• Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.).  
• Product must be wrapped securely and placed in a shipping box with protective packing material (do not ship in just the product packaging or it will NOT be accepted).
• While the item is being returned for a suspected defect, it must be carefully packaged to avoid transit damage. Additional damage incurred during return shipping may affect our ability to accurately evaluate the reported issue
• Once the defective product is received and inspected to match the issue mentioned, the replacement keyboard will be shipped promptly and a shipping confirmation email will be sent (if stock is available).
• If no stock is available, a refund will be issued to the original payment method used or via. Deskhero gift card. 

Exclusions:

1. Products outside the 60-day window fall under a separate warranty and should be reported for resolution
2. Damage caused by user negligence, accidents, disassembly, water damage, misuse, abuse, alterations, or vandalism.
3.  Improper or inadequate maintenance, including failure to perform required preventive maintenance.
4. Use that does not follow the instructions in the User Guide or any additional safety, usage, or warning guidelines provided with the product.
5. Unauthorized modifications or commercial use.
6. Damage that occurs during return transit.
7. Unsupervised use by children under 18 years of age.
8. Accidents, abuse, misuse, improper installation, electrical power issues, or acts by third parties.
9. Products that have been altered or repaired by unauthorized individuals.
10. Failure to follow usage instructions accompanying the product.
11. Damage caused by weather conditions, lightning, fire, water, or acts of nature.
    
    

What constitutes as an A-stock keyboard?