Open Box Terms & ConditionsUpdated 21 days ago

• Open Box items are products that have been used for photography purposes only or returned by customers.
  
  
• Items have been inspected, tested, and verified to be in perfect working condition. 
  
  
• They include all original accessories and are sold at discounted prices.
  
  
• Condition: While Open Box items are in like-new condition, some may have minor cosmetic imperfections. These do not affect the functionality of the product.
  
  
• These products are covered by a limited 1-year warranty from the date of delivery. See terms below.
  
  
• By purchasing these products you are agreeing to these terms.

Limited One-Year Warranty Terms for Open Box Products:

Eligibility:

• This policy applies to defective Open Box items purchased directly from our DESKHERO.
• This limited warranty is non-transferable and applies only to the original purchaser.
• Products must have been used under normal conditions and exhibit a verifiable manufacturing defect.
• Defect must be confirmed upon inspection. If no verifiable defect is found, the item will be returned and a shipping fee will apply.

Warranty Window:

• Customers have up to 1 year from the date of delivery or within the manufacturer’s warranty period (if applicable) to report a defect and initiate a replacement request.

Refund Policy:

• Replacement parts will be supplied where possible.
• When no replacement parts are available, the defective product must be returned for inspection before a refund is issued.
• Refunds will be processed via DESKHERO gift card only in the same value of the purchased product. Any shipping costs will be deducted from the refund amount.

Shipping Costs:

• After 30 days, customers are responsible for covering the return shipping costs.
• Return shipping costs are non-refundable and will be deducted from the refund amount.
• Customers must use a reliable shipping method with tracking for the return to ensure the product reaches us safely.

Procedure:

1. Provide details about the defect, including photos and videos. Videos must be downloadable under 20 MB, not in .HEIC format) 
2. Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.).  
3. Product must be wrapped securely and placed in a shipping box with protective packing material (do not ship in just the product packaging or it will NOT be accepted).
4. Ship the package to the provided return address using a reliable shipping method with tracking: Be sure to verify the return shipping address is correct as per below.
5. Once the defective product is received and inspected to match the issue mentioned, a refund will be issued via Deskhero gift card.

Exclusions: