Open Box Terms & ConditionsUpdated 3 hours ago
- Open Box items are products that have been used for photography purposes only or returned by customers.
- Items have been inspected, tested, and verified to be in perfect working condition.
- They include all original accessories and are sold at discounted prices.
- Condition: While Open Box items are in like-new condition, some may have minor cosmetic imperfections. These do not affect the functionality of the product.
- These products are covered by a limited 1-year warranty from the date of delivery. See terms below.
- By purchasing these products you are agreeing to these terms.
Limited One-Year Warranty Terms for Open Box Products:
Eligibility:
- This policy applies to defective Open Box items purchased directly from our DESKHERO.
- This limited warranty is non-transferable and applies only to the original purchaser.
- Products must have been used under normal conditions and exhibit a verifiable manufacturing defect.
- Defect must be confirmed upon inspection. If no verifiable defect is found, the item will be returned and a shipping fee will apply.
Warranty Window:
- Customers have up to 1 year from the date of delivery or within the manufacturer’s warranty period (if applicable) to report a defect and initiate a replacement request.
Refund Policy:
- Replacement parts will be supplied where possible.
- When no replacement parts are available, the defective product must be returned for inspection before a refund is issued.
- Refunds will be processed via DESKHERO gift card only in the same value of the purchased product. Any shipping costs will be deducted from the refund amount.
Shipping Costs:
- After 30 days, customers are responsible for covering the return shipping costs.
- Return shipping costs are non-refundable and will be deducted from the refund amount.
- Customers must use a reliable shipping method with tracking for the return to ensure the product reaches us safely.
Procedure:
- Provide details about the defect, including photos and videos. Videos must be downloadable under 20 MB, not in .HEIC format)
- Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.).
- Product must be wrapped securely and placed in a shipping box with protective packing material (do not ship in just the product packaging or it will NOT be accepted).
- Ship the package to the provided return address using a reliable shipping method with tracking: Be sure to verify the return shipping address is correct as per below.
- Once the defective product is received and inspected to match the issue mentioned, a refund will be issued via Deskhero gift card.
Exclusions:
- Products outside the 1 year from delivery warranty window.
- Normal wear and tear.
- Cosmetic damage that does not affect functionality.
- Damage caused by user negligence, accidents, disassembly, water damage, misuse, abuse, alterations, or vandalism.
- Improper or inadequate maintenance, including failure to perform required preventive maintenance.
- Use that does not follow the instructions in the User Guide or any additional safety, usage, or warning guidelines provided with the product.
- Unauthorized modifications or commercial use.
- Damage that occurs during return transit.
- Unsupervised use by children under 18 years of age.
- Accidents, abuse, misuse, improper installation, electrical power issues, or acts by third parties.
- Products that have been altered or repaired by unauthorized individuals.
- Loss or theft.
- Failure to follow usage instructions accompanying the product.
- Damage caused by weather conditions, lightning, fire, water, or acts of nature.