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Refund ProcessingUpdated 3 months ago

Returned Items
Once we receive your return, we will process the refund within 3–7 business days. All Returns must be inspected prior to a refund being issued. Once issued, you will receive a refund email notification. Depending on your bank’s processing time, it may take up to 7 business days after we process the return to reflect on your account.

Cancelled Orders
Refunds are done manually and usually take 2-3 business days to process. Once issued, you will receive a refund email notification. Please keep in mind that most credit card company can take between 3-7 business days to finalize the transaction. 

The PayPal return window is unfortunately 180 days - if your Group buy/Pre-order item has not shipped but is past the 180 days since the order then we will offer store credit in the full amount. 

If your refund was issued as a gift card or store credit, you will receive a gift card email notification. There is no expiry and the gift card code will keep the remaining balance if you do not use the entire amount on an order. 

Delayed Refunds:

If you haven’t received a refund yet, first check your bank account again. Please confirm with your bank on the final transaction for further verification. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

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