Can I Get My Package Re-Shipped?Updated 9 months ago

Yes, we can re-ship your package if you were unavailable at the time of delivery and the tracking link shows that your package was Returned Back to Sender. 

Please notify us at [email protected] if your package was RTS and if you would like it to be re-shipped. We must to be notified within 30 days of the package being returned to confirm receipt and that the package was received in good order. We will send you an invoice via email (if applicable) to re-send your item.

Customers will be responsible for any charges for re-routing and/or re-shipping of orders due to:

• New addresses we were not informed of prior to fulfillment
• Any unclaimed packages where receiver did not collect package 
• Incomplete/Incorrect shipping addresses (eg. missing unit/suite/apt. numbers).
• Shipping cost for the initial shipment are non-refundable.
• Unclaimed/Moved/Unknown packages that are returned to us are also subject to a 5% processing fee to reship and are non-refundable.

Note: 

• Notifications of address changes must be made at least 5 business days prior to fulfillment/order shipments. Re-routing/intercepting a package is done as a courtesy and cannot be guaranteed. Please provide ample time for address changes prior to fulfillment to ensure your package gets delivered to you.
  
  
• Updating your Deskhero Default Address will only affect new orders (not previous orders made/unfulfilled orders).