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Shipping Inquries

Everything you need to know about your order's shipping process!

Will I Get A Shipping Notification?

Yes, once your order has been fulfilled, we will send you a shipping notification with tracking details.

Where is My Order?

Fulfillment is usually within 2-4 business days for in-stock/ready ship items prior to shipping. Once your order has been fulfilled, we will email you a tracking number for the shipment.

Shipping FAQ

Do You Ship Internationally? / Are there Customs/Import Fees for Orders Outside of Canada? / Do You Ship to PO Boxes? Do You Offer Local Pick up?

Can You Offer Cheaper Shipping?

The shipping prices that are shown are directly pulled from CanadaPost, USPS, Fedex, and UPS, and are the actual price. These are the cheapest prices we are able to get.

I moved/I Entered the Wrong Address!

The easiest way to change a shipping address is through a Free Deskhero Account. Click for details.

Can I Get My Package Re-Shipped?

Yes, we can re-ship your package if you were unavailable at the time of delivery and the tracking link shows that your package was Returned Back to Sender.