Deskhero Customer Conduct PolicyUpdated 3 days ago

At Deskhero, we’re passionate about creating great products and an even better experience for our community. Our support team works hard to assist every customer with care, clarity, and respect — and we ask for the same in return.

This policy helps ensure that all communication between customers and our team remains respectful, constructive, and solution-focused.

Our Expectations

When contacting Deskhero (by email, live chat, or social media), we ask that you:

• Communicate respectfully and courteously with our staff.
• Use professional and appropriate language at all times.
• Allow reasonable time for replies and resolutions.
• Follow our published return, refund, and warranty policies.

Unacceptable Behaviour

To protect our team and community, Deskhero will not tolerate:

• Abusive, harassing, or threatening language or behaviour.
• Discriminatory remarks, hate speech, or personal attacks.
• Excessive or repeated contact after a resolution has been provided.
• Misuse of our communication channels, including false claims or chargeback abuse.
• Unreasonable expectations or demands regarding transit times, shipping delays, or other circumstances outside of our control.
  
  

If This Policy Is Violated

If behaviour toward our team violates this policy, Deskhero reserves the right to:

• Limit or suspend communication;
• Cancel pending orders and issue full refunds;
• Restrict or permanently close customer accounts; and
• Refuse future service.

Any orders cancelled as a result of a conduct violation will be refunded in accordance with our refund policy.

Our Promise

Our team is committed to treating every customer with kindness, respect, and transparency. In return, we simply ask for the same courtesy. By shopping with Deskhero or contacting our support team, you agree to uphold this Customer Conduct Policy.