Email us at support@deskhero.ca or reach out on Discord - MONDAY - FRIDAY from 10 am - 5 pm CST. Click here for details.

CUSTOMER SUPPORT&#xA0;Email us at&#xA0;<a href="mailto:support@deskhero.ca">support@deskhero.ca</a>Deskhero&#xA0;Chat&#xA0;- available MONDAY - FRIDAY from 10 am - 5 pm CSTWe value respectful and constructive communication with our team. By reaching out, you agree to our<a href="https://help.deskhero.ca/en-US/deskhero-customer-conduct-policy-2774295" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://help.deskhero.ca/en-US/deskhero-customer-conduct-policy-2774295" target="_blank" rel="noopener noreferrer">Customer Conduct Policy</a>.<a href="https://discord.com/invite/2utk39S" rel="noopener noreferrer" target="_blank">Discord Community Support</a> Group Buy<a href="https://www.deskhero.ca/blogs/news/weekly-updates" rel="noopener noreferrer" target="_blank">&#xA0;Updates</a>Please provide your order number (if applicable) when contacting Deskhero Support.MONDAY - FRIDAY from 10 am - 5 pm CST Any emails received on Fridays or on the weekend will not be answered until the following Monday/Tuesday at the earliest. <a href="https://www.gov.mb.ca/labour/standards/doc,gen-holidays-after-april-30-07,factsheet.html" id="isPasted" target="_blank">Deskhero observes Canadian holidays</a>.<em style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-style: italic; color: rgb(104, 104, 104); font-family: &quot;Avenir Next Rounded&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Order processing, shipping, and customer support will be delayed during those times. DESKHERO INC PO BOX 99900 HF 869 475 RPO LAKEWOOD WINNIPEG MB R2J 4L1 CANADA

Customer Support

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Sign up for a&#xA0;<a href="https://www.deskhero.ca/account/register" rel="noopener noreferrer" target="_blank">FREE DESKHERO Account</a>&#xA0;to:1. Access to your&#xA0;Order History 2.&#xA0;Earn Hero Rewards Points for discounts&#xA0;every time you order.&#xA0;<img src="https://attachments.gorgias.help/Aa90l7E1gp7JWorj/hc/Oro0V7LPVG79d83N/2024112122-22541d34-8c6d-4f25-a7e4-aa572d514443-screenshot%202024-11-21%20162640.png" style="width: 673px;" class="fr-fic fr-dib" title>Ways to earn rewards points:<img src="https://attachments.gorgias.help/Aa90l7E1gp7JWorj/hc/Oro0V7LPVG79d83N/2024120320-31d92b71-425f-4178-acde-af7a446c0c44-copy%20of%20copy%20of%20black%20friday%20sale%20(1200%20x%201600%20px)%20(4).png" style="width: 692px;" class="fr-fic fr-dib" title>Ways to redeem rewards points:<img src="https://attachments.gorgias.help/Aa90l7E1gp7JWorj/hc/Oro0V7LPVG79d83N/2024052918-ea9ac8d4-7cb5-499c-bdd6-0e211dd67052-c386680c-ad8c-440a-80ba-2b705e3e6349.png" style="width: 300px;" class="fr-fic fr-dib fr-fil" title> 3. Cancel*&#xA0;a recent order (in case of error or you&apos;ve changed your mind - within 90 days)&#xA0; *Fees may apply. **Changing your Deskhero Default Address will only affect NEW orders. Be sure to update EACH shipping address for UNFULFILLED orders.&#xA0; <img src="https://attachments.gorgias.help/Aa90l7E1gp7JWorj/hc/Oro0V7LPVG79d83N/2024052918-36fb59ea-152f-416a-aa62-87cc13795ed5-943e4069-3ef4-4bb8-8d5f-2b3a6fb3d37c.png" style="width: 300px;" class="fr-fic fr-dib fr-fil" title> Sign up for our DESKHERO Newsletter to get updates on:1. New products 2. Upcoming sales and discounts 3. Extras drops 4. Shop announcements, improvements, and more!There&apos;s an input field on the bottom of our site to Subscribe. <img src="https://attachments.gorgias.help/Aa90l7E1gp7JWorj/hc/Oro0V7LPVG79d83N/2024052918-e2e440f0-2e9f-41dd-8bad-c1e900d9aeea-302c0ffa-feae-40f4-93ce-28f14980ce32.png" style="width: 300px;" class="fr-fic fr-dib fr-fil" title>&#xA0;

Deskhero Account and Newsletter Perks

Email us at business@deskhero.ca, MONDAY - FRIDAY from 10 am - 5 pm CST. Click here for details.

BUSINESS INQUIRIESAre you a keycap or deskmat designer? Do you have a cool new well developed keyboard or accessory product that you want to show us?If you are a vendor, designer, have a proposal or just want to collaborate with us, please reach out to us at&#xA0;<a href="mailto:business@deskhero.ca">business@deskhero.ca&#xA0;</a> DESKHERO INC PO BOX 99900 HF 869 475 RPO LAKEWOOD WINNIPEG MB R2J 4L1 CANADA

Business Inquiries

Our team’s here to help! We just ask that all communication stays respectful. Click here for details.

At Deskhero, we&#x2019;re passionate about creating great products and an even better experience for our community. Our support team works hard to assist every customer with care, clarity, and respect &#x2014; and we ask for the same in return.This policy helps ensure that all communication between customers and our team remains respectful, constructive, and solution-focused.<hr data-start="613" data-end="616"><h3 data-start="618" data-end="642" id="our-expectations">Our Expectations</h3>When contacting Deskhero (by email, live chat, or social media), we ask that you:<ul><li data-start="727" data-end="785">Communicate respectfully and courteously with our staff.</li><li data-start="727" data-end="785">Use professional and appropriate language at all times.</li><li data-start="727" data-end="785">Allow reasonable time for replies and resolutions.</li><li data-start="727" data-end="785">Follow our published return, refund, and warranty policies.</li></ul><hr data-start="966" data-end="969"><h3 data-start="971" data-end="1001" id="unacceptable-behaviour">Unacceptable Behaviour</h3>To protect our team and community, Deskhero will not tolerate:<ul><li data-start="1067" data-end="1126">Abusive, harassing, or threatening language or behaviour.</li><li data-start="1067" data-end="1126">Discriminatory remarks, hate speech, or personal attacks.</li><li data-start="1067" data-end="1126">Excessive or repeated contact after a resolution has been provided.</li><li data-start="1067" data-end="1126">Misuse of our communication channels, including false claims or chargeback abuse.</li><li data-start="1067" data-end="1126">Unreasonable expectations or demands regarding transit times, shipping delays, or other circumstances outside of our control.</li><li>Accounts found to be shared among multiple users, or used to create duplicate or linked accounts for the purpose of avoiding additional subscription of shipping fees. </li></ul><hr data-start="1348" data-end="1351"><h3 data-start="1353" data-end="1387" id="if-this-policy-is-violated">If This Policy Is Violated</h3>If behaviour toward our team violates this policy, Deskhero reserves the right to:<ul><li data-start="1473" data-end="1506">Limit or suspend communication;</li><li data-start="1473" data-end="1506">Cancel pending orders and issue full refunds;</li><li data-start="1473" data-end="1506">Restrict or permanently close customer accounts; and</li><li data-start="1473" data-end="1506">Refuse future service.</li><li data-start="1473" data-end="1506">We reserve the right to revoke access, cancel a subscription, and restrict future purchases if subscription abuse is detected. Subscriptions may be suspended or terminated without refund.</li></ul>Any orders cancelled as a result of a conduct violation will be refunded in accordance with our refund policy.<hr data-start="1733" data-end="1736"><h3 data-start="1738" data-end="1757" id="our-promise">Our Promise</h3>Our team is committed to treating every customer with kindness, respect, and transparency. In return, we simply ask for the same courtesy. By shopping with Deskhero or contacting our support team, you agree to uphold this Customer Conduct Policy.

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Customer Support

Deskhero Account and Newsletter Perks

Business Inquiries

Deskhero Customer Conduct Policy