General Group Buy/Pre-Order Cancellation PolicyUpdated 8 days ago

As a rule, we don’t generally accept cancellations/partial cancellations due to the nature of these products. The Group Buy process means that funds for refunds are not available after submission of the group payment to the manufacturer. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.

If you have a problem with your order, please email us at [email protected] and we will do the best to help out. If there are extenuating circumstances, return authorization/cancellation may be granted on a case-by-case basis.

Some cancellations may be granted for open (not yet ended) or Group Buys/Pre-orders made in the last 90 days and are subject to a processing fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees.  

All refunds will be made to the original payment method only with the exception of PayPal if the refund window has closed/over 180 days in which case a refund would be issued in the form of store credit. 

See https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406 

See PayPal Policy here: https://www.paypal.com/ca/webapps/mpp/ua/upcoming-policies-full

Any cancellations requests received between Friday-Sunday will not be processed until the following Monday at the earliest.

Customer Support is available: MONDAY - FRIDAY from 10 am - 5 pm CST. Any emails received on Fridays or on the weekend will not be answered until the following Monday/Tuesday at the earliest.

No cancellations will be accepted if an order has already been fulfilled/if the order has reached the fulfillment stage.