General Group Buy/Pre-Order Cancellation PolicyUpdated 3 months ago
As a rule, we don’t generally accept cancellations/partial cancellations due to the nature of these products. The Group Buy process means that funds for refunds are not available after submission of the group payment to the manufacturer. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.
If you have a problem with your order, please email us at [email protected] and we will do the best to help out. If there are extenuating circumstances, return authorization/cancellation may be granted on a case-by-case basis.
Some cancellations may be granted for open (not yet ended) or Group Buys/Pre-orders made in the last 90 days and are subject to a processing fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees.
If you've made a recent order (within 90 days) and changed your mind, chose the wrong item or made a shipping address error, the fastest way to cancel your order is to have a Deskhero profile. Create a profile using the same email address as your order if you don't have one already.
Once created and the order has not yet been fulfilled, cancellations can be done online on deskhero.ca. Go into your order and hit the Cancellation button at the top right hand of the order screen.
All refunds will be made to the original payment method only with the exception of PayPal if the refund window has closed/over 180 days in which case a refund would be issued in the form of store credit. See https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406 See PayPal Policy here: https://www.paypal.com/ca/webapps/mpp/ua/upcoming-policies-full.
Any cancellations requests received between Friday-Sunday will not be processed until the following Monday at the earliest.
Customer Support is available: MONDAY - FRIDAY from 10 am - 5 pm CST. Any emails received on Fridays or on the weekend will not be answered until the following Monday/Tuesday at the earliest.
No cancellations will be accepted if an order has already been fulfilled/if the order has reached the fulfillment stage.