As a rule, we don’t generally accept cancellations/partial cancellations due to the nature of these products.

As a rule, we don&#x2019;t generally accept cancellations/partial cancellations due to the nature of these products. The Group Buy process means that funds for refunds are not available after submission of the group payment to the manufacturer. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.If you have a problem with your order, please email us at support@deskhero.ca and we will do the best to help out. If there are extenuating circumstances, return authorization/cancellation may be granted on a case-by-case basis.Some cancellations may be granted for open (not yet ended) or Group Buys/Pre-orders made in the last 90 days and are subject to a&#xA0;processing fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees. &#xA0;All refunds will be made to the original payment method only with the exception of PayPal if the refund window has closed/over 180 days in which case a refund would be issued in the form of store credit.&#xA0;See <a data-fr-linked="true" href="https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406">https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406</a>&#xA0;See PayPal Policy here: <a data-fr-linked="true" href="https://www.paypal.com/ca/webapps/mpp/ua/upcoming-policies-full">https://www.paypal.com/ca/webapps/mpp/ua/upcoming-policies-full</a>Any cancellations requests received between Friday-Sunday will not be processed until the following Monday at the earliest.Customer Support is available: MONDAY - FRIDAY from 10 am - 5 pm CST. Any emails received on Fridays or on the weekend will not be answered until the following Monday/Tuesday at the earliest.No cancellations will be accepted if an order has already been fulfilled/if the order has reached the fulfillment stage.

General Group Buy/Pre-Order Cancellation Policy

Any cancellation exceptions during an open Group Buy/Pre-order are subject to a processing fee. Click for details.

<img src="https://attachments.gorgias.help/Aa90l7E1gp7JWorj/hc/Oro0V7LPVG79d83N/2024061219-dcb99a5d-9a07-4a4d-901a-2de5be7f953c-screenshot%202024-06-12%20140733.png" style="width: 1200px;" class="fr-fic fr-dib" title> <ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">There is no cancellation fee will be applied for In-stock items.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Due to payment processor rules, user-initiated cancellations are subject to a 3% cancellation fee for open Pre-orders and 5% for open Group Buy orders. &#xA0;However, you can waive the fee and receive a full refund, in exchange for Deskhero store credit. Just ask our Support team in your order cancellation request ticket.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Please submit an order cancellation request through the <a href="https://help.deskhero.ca/en-US" rel="noopener noreferrer" target="_blank">HELP DESK</a> and a customer support agent will assist you with the cancellation. </li></ul>Group Buy/Pre-order<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The nature of the Group Buy/Pre-order process means that funds for refunds are not available after submission of the group payment to the manufacturer.&#xA0;Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Any cancellation exceptions during an open (has not ended) Group Buy/Pre-order are subject to a&#xA0;3% fee and any cancellation exceptions during an closed&#xA0;(ended)&#xA0;Group Buy/Pre-order are subject to&#xA0;5% fee a&#xA0;due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees unless you opt for a Deskhero gift card refund instead.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Deskhero gift cards do not expire and the gift card code will keep the remaining balance if you do not use the entire amount on an order. Click&#xA0;<a href="https://help.deskhero.ca/en-US/refund-processing-260030#:~:text=Gift%2520Card%2520Value%2520%2526%2520Currency%2520Policy" target="_blank" rel="noopener noreferrer">here&#xA0;</a>for Gift Card Value and Currency Policy.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">All refunds will be made to the original payment method only (unless you opt for a gift card) with the exception of PayPal if the refund window has closed/over 180 days. In which case the refund will be issued as a Deskhero gift card in the same value with no cancellation fee applied. See <a data-fr-linked="true" href="https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406">https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Refunds are done manually and usually take 2-3 business days to process. Once issued, your credit card company can take between 3-7 business days to finalize the transaction.</li></ul> In-stock Items<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No cancellation fee will be applied for In-stock items. All refunds will be made to the original payment method only. Refunds are done manually and usually take 2-3 business days to process. Once issued, your credit card company can take between 3-7 business days to finalize the transaction.</li></ul>

Are there any Cancellation Fees?

If you've changed your mind, picked the wrong item, or made a shipping address error. Click for details.

Steps to Cancel an In-Stock Item.1. Create a Free&#xA0;<a href="https://www.deskhero.ca/account/login" rel="noopener noreferrer" target="_blank">Deskhero Account</a> (if you haven&apos;t already). 2. Login into your account 3. Click the order number you would like to cancel 4. Click &quot;Cancel&quot; on the right hand side of the product listedIf you&apos;ve changed your mind, chose the wrong item, or made a shipping address error, the fastest way to cancel your order is to have a <a href="https://www.deskhero.ca/account/register" rel="noopener noreferrer" target="_blank">Deskhero account/profile</a>. Create a profile using the same email address as your order if you don&apos;t have one already.Once a Deskhero Account has been created and the order has not yet been fulfilled, cancellations can be done online on deskhero.ca (exceptions* may apply). Go into your order and hit the Cancellation button at the top right hand of the order screen.<img src="https://attachments.gorgias.help/Aa90l7E1gp7JWorj/hc/Oro0V7LPVG79d83N/2024122019-2e9f26c8-cd83-462e-b6c6-295385e68da0-screenshot%202024-12-20%20132714.png" style="width: 692px;" class="fr-fic fr-dib" title> If you do not have a Deskhero profile - a cancellation may not be possible. Please notify us ASAP at <a data-fr-linked="true" href="mailto:support@deskhero.ca">support@deskhero.ca</a>. We strive to fulfill orders as quickly as possible, and often our fulfillment operations will have fulfilled your in-stock order before support has a chance to respond to any cancellations or inquiries. While we&apos;re working on creating a better experience, currently order cancellations for in-stock items cannot be guaranteed before your order ships. Customer Support is available: MONDAY - FRIDAY from 10 am - 5 pm CSTAny emails received on Fridays or on the weekend will not be answered until the following Monday/Tuesday at the earliest. NO cancellations notified via email can be processed on weekends or during holiday hours. *If your order has already been fulfilled or is in the fulfillment queue, we can no longer cancel your order. If you wish to return your item, any return fees may apply.

Cancellations

General Group Buy/Pre-Order Cancellation Policy

Are there any Cancellation Fees?

In-Stock Cancellation