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I moved/I Entered the Wrong Address!Updated 3 months ago

  • How can I change/correct the shipping address for my order?  
    • If you need to change the address of a unfulfilled order, you will need to notify us via email at [email protected] of your new shipping address. Please include the following in the Subject Line: "Address Change Needed".
    • If a new address is needed for a recent order (less than 90 days), it may be best to cancel your order through your Deskhero account and place a new order as we may not be able to process your request prior to fulfillment.

  • Please make sure the address, phone number, postal code is correct as Shipping Protection will not cover any shipments not received due to incorrect address. Please note that depending on where you are changing the address to, there may be additional shipping charges.

  • Updating your Deskhero Default Address will only affect new orders (not previous orders made/unfulfilled orders).

  • I Forgot to Update My Address and My Package has Shipped
    • If your order has been fulfilled and you still require an address change, reach out to the carrier first to request a redirection (UPS, Canada Post, etc.) as we may not be able to process your request in time. 
    • Deskhero is not liable for address changes that we are not notified of via email or notified of after fulfillment has occurred. As Customer Support is only available M-F and not on Canadian Holidays, we cannot guarantee that your address change request will be processed before it reaches the fulfillment queue so please provide ample time to allow for changes to be made.
    • Customers will be responsible for any charges for re-routing and/or re-shipping of orders due to:
    • New addresses we were not informed of prior to fulfillment
    • Any unclaimed packages where receiver did not collect package
    • Incomplete/Incorrect shipping addresses (eg. missing unit/suite/apt. numbers).
      Shipping cost for the initial shipment are non-refundable.
    • Unclaimed/Moved/Unknown packages that are returned to us are also subject to a 5% processing fee to reship and are non-refundable.

Note: Notifications of address changes must be made at least 5 business days prior to fulfillment/order shipments. Re-routing/intercepting a package is done as a courtesy and cannot be guaranteed - charges may apply. Please provide ample time for address changes prior to fulfillment to ensure your package gets delivered to you.

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