Deskhero Inc logo
Deskhero Inc logo

All articles

In-Stock CancellationUpdated 5 months ago

If you've changed your mind, chose the wrong item, or made a shipping address error, the fastest way to cancel your order is to have a Deskhero account/profile. Create a profile using the same email address as your order if you don't have one already.

Once created and the order has not yet been fulfilled, cancellations can be done online on deskhero.ca (exceptions* may apply). Go into your order and hit the Cancellation button at the top right hand of the order screen.

If you do not have a Deskhero profile - a cancellation may not be possible. Please notify us ASAP at [email protected]. We strive to fulfill orders as quickly as possible, and often our fulfillment operations will have fulfilled your in-stock order before support has a chance to respond to any cancellations or inquiries. While we're working on creating a better experience, currently order cancellations for in-stock items cannot be guaranteed before your order ships.

Customer Support is available: MONDAY - FRIDAY from 10 am - 5 pm CST

Any emails received on Fridays or on the weekend will not be answered until the following Monday/Tuesday at the earliest. NO cancellations notified via email can be processed on weekends.

*If your order has already been fulfilled or is in the fulfillment queue, we can no longer cancel your order. If you wish to return your item, any return fees may apply.


Was this article helpful?
Yes
No