Deskhero Inc logo
Deskhero Inc logo

All articles

Missing Or Incorrect Items ReceivedUpdated 8 months ago

I'm missing an item from my order. What do I do?

  • Double-check your package for the missing item(s) as sometimes certain components may have shifted during shipment and may be hidden in various nooks and crannies. If any items are missing from your order, contact us at [email protected] within 14 days of receiving your package, otherwise we cannot confirm items were missing upon arrival. Make sure to provide pictures of all items in your package along with the shipping box and packing slip.


I'm missing many keycaps from my set. What do I do?

  • The GMK Base Kits typically have two trays. The other keys should be on the second tray underneath the first. Since GMK adjusted their packaging to be more compact, many don't realize that there's a second tray. But if that is not the case for you, please contact us at [email protected] 
  • If you are missing just one key, you will need to submit a claim submission form. Please contact us at [email protected] for details. 


I received the wrong item. What do I do?

  • Please contact us at [email protected] within 30 days of receiving your package or we cannot arrange for a replacement. When you do so, make sure to provide pictures of the wrong item and the packing slip from inside the package. We will help you you get the correct item. Incorrect items must be in brand new and sealed condition. Items wrapped in protective plastic wrap cannot have this removed, or we cannot accept a return/exchange.
Was this article helpful?
Yes
No