My Keycap Set Has DefectsUpdated 19 days ago

Warning: 

Avoid prolonged exposure to direct UV light and do not use alcohol or chemical cleaners on keycaps. Extended UV exposure may cause ABS plastic to discolor over time, while chemical cleaners can permanently damage the surface and finish of the product. Deskhero is not liable for damage resulting from improper cleaning or environmental exposure.

To clean keycaps safely, use a dry microfiber cloth for regular maintenance. For light grime, use a slightly damp cloth with water only and gently wipe each key without scrubbing.

While defective keysets are not eligible for full exchange, we’re happy to provide replacement keys to resolve any manufacturing issues within the 30 day eligibility period.

Please note that we try to use as many real pictures as we can to represent keysets as best as possible, however to supplement these photos we also use renders and colors in the final product may vary since renders are done under idealistic artificial lighting. Renders are only used to estimate the final product. The end product may vary in color from the renders as they are not guaranteed to be 100% accurate to the end product. By purchasing these products, you are agreeing to the above terms. 

Normal wear and tear on GMK  keycaps includes shine, texture smoothing, minor cosmetic surface wear, and gradual colour change/polishing from regular use. These characteristics are inherent to ABS plastic and are not considered manufacturing defects.

If you receive a keycap set that is missing a keycap or has damaged keycaps, please submit a claim form. Details below:

• Deskhero will save 5% of each kit in the set. If a specific issue has occurred over that number (this number may change) - we will work with the manufacturer to determine if it is a manufacturer defect and begin the process to obtain fix kits if possible. 
   
• If it is less than 5%, Deskhero will consider the issue rare/one off and will work with the customer to use the saved kits to replace the affected key(s) or issue a partial refund or start an RMA if desired. While saved kit supplies last. 
  
  
• Unvaulted sets/sets purchased at 50% off or more will not have replacement keys available and are considered final sale items. No returns/replacements/refunds. Final Sale items are not eligible for returns, refunds, exchanges, or replacements. Please review your order carefully before completing your purchase.
  
  
• If a potential issue arises through our support channels - we will create a Google Form for verified customers to collect this data.
  
  
• If issues are over 5%, replacement keys will be dependent on the claim submissions filed with the manufacturer.
  
  
• Keycap defects must be reported within 30 days of receiving your order to be eligible for a claim submission. Please reach out to us at [email protected] to submit your claim submission.
  
  
• Here are examples of issues that may warrant a replacement:

1.    Missing caps (duplicate caps)

2.    Duplicate caps

3.    Extremely scuffed/damaged caps

4.    Major specks/imperfections

5.    Illegible legends

6.    Off center legends

• Approved claims will receive replacements for the individual key, NOT a return and exchange for the entire set.

• The slight bending of a spacebar derives from the production process and is to some degree inherent to all space bars. Due to the wide variety of custom colors GMK makes spacebars from, each production process is new. Meaning, the composite of the material changes with every different custom color. And the different pigments in the material influence the slight bending of a spacebar. This is the reason that sets will vary in this respect.
• All spacebars are from the same production run per keyset. GMK measures the spacebars to ensure they are within tolerance. In general, the spacebars should have enough play on the keyboard to be functional. All our keycaps work best with original Cherry MX switches, and not a dupe/clone. 

• *Minor specks/imperfections that are not detectable from regular viewing distance or within the visible area of a fully assembled keyboard (approx. >1.5 ft away) or on the north/back side of a key) may not constitute as a defect.
  
  
• Every submission will be examined by Deskhero and potentially the manufacturer on a case by case basis.
  
  
• Further, more detailed instructions will be outlined if/when the Google form is created to collect the data.
  
  

GMK keycaps are manufactured using premium ABS plastic. Over time, exposure to UV light, sunlight, environmental conditions, skin oils, and regular use may result in cosmetic changes such as shine, texture smoothing, or slight discoloration/yellowing. Unfortunately, these are considered normal characteristics of ABS plastic and are not covered under warranty:

• ABS shine
  The textured surface gradually becomes smooth and glossy from finger oils and friction. This is the most well-known characteristic of GMK keycaps and can appear over time depending on usage.
  
  
• Texture smoothing
  The original grain or matte finish softens over time, especially on frequently used keys such as WASD, spacebar, Enter, and modifiers.
  
  
• Minor surface micro-scratches
  Light scratches from normal handling, fingernails, switch pullers, or cleaning cloths.
  
  
• Slight stem loosening over time
  Repeated removal and installation may slightly loosen the fit on some switches.
  
  
• Minor color changes or polishing
  Certain lighter or darker ABS colors may visually change slightly (yellow/fade) with prolonged use and exposure to oils or UV light.
  
  
• Spacebar settling
  Very slight warping or leveling changes over time can occur with long ABS keys due to material properties and environmental conditions.
  
  
• Legend softening appearance
  Double-shot legends themselves do not wear off, but surrounding shine can make them appear visually softer over time.