Will I Get A Shipping Notification?Updated 9 months ago
- Yes, once your order has been fulfilled, we will send you a shipping notification with tracking details.
- Please check your order once you get a shipping/tracking notification to ensure that the shipping address is correct. This gives us a chance to perform any redirection operations if possible. Re-routing/intercepting a package is done as a courtesy and cannot be guaranteed. Please provide ample time for address changes prior to fulfillment to ensure your package gets delivered to you.}
- If your order has been fulfilled and you still require an address change, reach out to the carrier first to request a redirection (UPS, Canada Post, Fedex, etc.) as we may not be able to process your request in time.
- Once shipping confirmation is provided, it is up to the customer to track the package and follow any updates on delivery. It is the customer's responsibility to pick up any packages left at a pick up location. Be sure to let us know if you haven't received your package after 12 business days after the expected delivery date. Any carrier claims of missing packages must be submitted within 90 days (domestic) in order to do an investigation and be eligible for compensation through any Shipping Protection purchased.
- Customers will be responsible for any charges for re-routing and/or re-shipping of orders. Undeliverable (failed delivery attempts due to customer unavailability) or Unclaimed/Moved/Unknown packages that are returned to us are also subject to a 5% processing fee to reship and are non-refundable.
- The single best way to make sure you get your package after months in production is to use CanadaPost Flex Address. Register here: https://www.canadapost.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page