A few things to know before you place an order.

Keysets and Artisans:<ul id="isPasted"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Kindly note that the images are of 3D renders and are for illustration purposes only. The final colors may differ slightly.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;" id="isPasted">Colors and appearance in the final product may vary since renders are done under idealistic artificial lighting. How they are perceived in person can vary based on ambient lighting.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;" id="isPasted">Differences in colour can also due to screen calibration from one device to another</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Keyboards are shown for demonstrative purposes only and are not included with the purchase of these keycaps.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">By purchasing this product, you are agreeing to the above terms</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We do not accept returns of opened non-defective keysets. </li></ul>Mice:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Unlike many other retailers, we will still accept returns that are not functional/defective issue. (eg. too small, too big, shape uncomfortable)</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Though there is a return processing fee of 15% for opened non-defective mice and customers are responsible for the return shipping costs.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Mice have a minimum 1 year warranty from date of delivery.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Try our&#xA0;<a href="https://www.deskhero.ca/products/mouse-shapes-compare-tool" target="_blank" rel="noopener noreferrer">Mouse Compare Tool</a> to make the best decision! </li></ul>Switches/Deskmats<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">In-stock switches and deskmats are all final sale items and are not eligible for return/exchange.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Deskmat images shown are renders of the product and are only used for illustration purposes. The end product may vary in color from the renders as they are not guaranteed to be 100% accurate to the end product. By purchasing this product, you are agreeing to the above terms.&#xA0; </li></ul>Keyboards<ul><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please note that despite the factory&apos;s best attempts at lubing the stabilizers (where included), they may still require further tuning depending on the user&apos;s preference and expectations. We will not honor any return / exchange requests based on the performance of the stabilizers.</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Any stainless steel parts may contain micro-scratches or micro-holes which are only viewable under certain, harsh light conditions and are often times difficult to photograph. If you choose to purchase a stainless steel weight/badge kit, you are accepting this risk.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Since there are so many variations, images provided on the product page are renders or prototypes and are for display purposes only.&#xA0;</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Colors and appearance in the final product may vary since renders are done under idealistic artificial lighting.&#xA0;</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Differences in colour can also due to screen calibration from one device to another</li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">By purchasing this product your are agreeing to these terms.</li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Be sure to test PCBs prior to building your board. Any damage incurred during your keyboard build will void your RMA. Click <a href="https://help.deskhero.ca/en-US/are-diy-and-customs-items-like-keyboardskeyboard-kits-covered-under-warranty-261908" target="_blank" rel="noopener noreferrer">here</a> for more.</li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Unfortunately stripped screw typically happen when you use the wrong size screw head and/or low quality drivers. Custom cables, PCBs, LEDs, diodes, key switches, lubricant, and similar parts sold for keyboard repair or modding do not have a warranty from the manufacturer, and we cannot be held liable for damage including, but not limited to, damage from improper use, stripped screws, installation, or modification.</li></ul> International Orders&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">International orders may be subject to import duties, taxes, or other customs fees depending on the destination country&apos;s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer upon delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The carrier will charge customers any applicable customs import/duty fees when delivering the order. Unfortunately we do not have any control over the fees as it is the receiving country who enforces customs rules and it is they who determine the costs (if any).&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Any Free Shipping offers are applicable to the postage charges only. It does not apply to any brokerage/import or customs fees required in your country. Free Shipping offers also do not include personal hand-off or signature upon delivery service.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Customers are responsible for checking their country&#x2019;s import policies before placing an international order with us. </li></ul>Group Buys/Pre-Orders&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Group Buys and Pre-orders are not in-stock ready ship items.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For Group Buys, payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. Due to this, there is often an extended timeline from the order date to when the product is shipped out, with these timelines ranging from a couple weeks to several months.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Pre-orders are a limited allocation (10-15%) of extras from a Group Buy and typically available for purchase a few months before inventory arrives.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Pre-orders shipped out/delivered at the same time as the Group Buy</li></ul>

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