A few things to know before you place an order.

Keysets and Artisans:<ul id="isPasted"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Kindly note that the images are of 3D renders and are for illustration purposes only. The final colors may differ slightly.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;" id="isPasted">Colors and appearance in the final product may vary since renders are done under idealistic artificial lighting. How they are perceived in person can vary based on ambient lighting.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;" id="isPasted">Differences in colour can also be due to screen differences in screen calibration from one device to another.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Keyboards are shown for demonstrative purposes only and are not included with the purchase of these keycaps.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">There are no returns/exchanges for opened Keysets. We will provide replacement keys for any sets with missing or defective caps. See <a href="https://help.deskhero.ca/en-US/my-keycap-set-has-defects-261907" target="_blank" rel="noopener noreferrer">My Keycap Set Has Defects</a> article for more.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">By purchasing this product, you are agreeing to the above terms</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We do not accept returns of opened non-defective keysets. </li></ul>Mice:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Unlike many other retailers, we will still accept returns that are not functional/defective issue. (eg. too small, too big, shape uncomfortable)</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Though there is a return processing fee of 15% for opened non-defective mice and customers are responsible for the return shipping costs.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Mice have a 1 year warranty from date of delivery. Product support is only available during the warranty period of the original mouse.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Try our&#xA0;<a href="https://www.deskhero.ca/products/mouse-shapes-compare-tool" target="_blank" rel="noopener noreferrer">Mouse Compare Tool</a>&#xA0;to make the best decision! </li></ul>Switches/Deskmats<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">In-stock switches, deskmats, and <a href="https://help.deskhero.ca/en-US/general-inquiries-261896#:~:text=What%2520is%2520an-,Unvaulted,-Item%253F" target="_blank" rel="noopener noreferrer">Unvaulted </a>items are all final sale items and are not eligible for return/exchange. Replacement keys will not be available for Unvaulted sets.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Deskmat images shown are renders of the product and are only used for illustration purposes.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">While we aim to accurately estimate and reproduce colors, there may be minor variations in the color of the actual product because of the nature of fabric dyes, weather at the time of dying, and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The end product may vary in color from the renders as they are not guaranteed to be 100% accurate to the end product.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">By purchasing this product, you are agreeing to the above terms.&#xA0; </li></ul>Keyboards<ul><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please note that despite the factory&apos;s best attempts at lubing the stabilizers (where included), they may still require further tuning depending on the user&apos;s preference and expectations. We will not honor any return / exchange requests based on the performance of the stabilizers.</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Any stainless steel parts may contain micro-scratches or micro-holes which are only viewable under certain, harsh light conditions and are often times difficult to photograph. If you choose to purchase a stainless steel weight/badge kit, you are accepting this risk.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Since there are so many variations, images provided on the product page are renders or prototypes and are for display purposes only.&#xA0;</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Colors and appearance in the final product may vary since renders are done under idealistic artificial lighting.&#xA0;</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Differences in colour can also due to screen calibration from one device to another</li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">By purchasing this product your are agreeing to these terms.</li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Be sure to test PCBs prior to building your board. Any damage incurred during your keyboard build will void your RMA. Click <a href="https://help.deskhero.ca/en-US/are-diy-and-customs-items-like-keyboardskeyboard-kits-covered-under-warranty-261908" target="_blank" rel="noopener noreferrer">here</a> for more.</li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Unfortunately stripped screw typically happen when you use the wrong size screw head and/or low quality drivers. Custom cables, PCBs, LEDs, diodes, key switches, lubricant, and similar parts sold for keyboard repair or modding do not have a warranty from the manufacturer, and we cannot be held liable for damage including, but not limited to, damage from improper use, stripped screws, installation, or modification.</li></ul> International Orders&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">International orders may be subject to import duties, taxes, or other customs fees depending on the destination country&apos;s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer upon delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The carrier will charge customers any applicable customs import/duty fees when delivering the order. Unfortunately we do not have any control over the fees as it is the receiving country who enforces customs rules and it is they who determine the costs (if any).&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Any Free Shipping offers are applicable to the postage charges only. It does not apply to any brokerage/import/duties or customs fees required in your country. Free Shipping offers also do not include personal hand-off or signature upon delivery service. Deskhero reserves the right to choose the carrier service used for Free Shipping offers and to combine any other orders with the free shipping offer going to the same addressee.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Customers are responsible for checking their country&#x2019;s import policies before placing an international order with us.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Any duties, import taxes, or customs fees paid at checkout or upon delivery are non-refundable by us, as these charges are collected by the U.S. government. </li></ul>Group Buys/Pre-Orders&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold;">Group Buys and Pre-orders are not in-stock ready ship items.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For Group Buys, payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. Due to this, there is often an extended timeline from the order date to when the product is shipped out, with these timelines ranging from a couple weeks to several months.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Pre-orders are a limited allocation (10-15%) of extras from a Group Buy and typically available for purchase a few months before inventory arrives.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Pre-orders shipped out/delivered at the same time as the Group Buy</li></ul>

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