Things To Note Before You OrderUpdated 7 hours ago

What is your In-stock Item processing time?

Fulfillment is usually within 1-3 business days for in-stock/ready ship items prior to shipping.
Deskhero observes Canadian holidays. Order processing, shipping, and customer support will be delayed during those times.
Note: Payments made via PayPal echeck take more time to process and any in-stock/ready ship items will not be reserved while payment is pending. Stock may be sold out prior to payment being cleared and your order may be cancelled.

Can I purchase a Group Buy/Pre-order item with a ready ship/in-stock item in the same order?

Unfortunately no. Group Buy/Pre-order items arrive months after the end of a group buy/pre-order so we are not able to hold in-stock inventory for such a long period until the Group Buy/Pre-order item arrives.
In the rare case that we allow in-stock items to be combined with Group Buy/Pre-order items, your order will be shipped once all items have arrived. When placing an order with us, shipping costs are calculated for one shipment only. If you would like to split ship your order, please let us know and we can arrange/invoice you for additional shipping.

Can I combine two or more in-stock orders to save on shipping?

Unfortunately, combining orders need to be done manually and has caused too many errors with fulfillment to split it out.
If two or more in-stock orders are made within a few days then we can attempt to combine them but cannot offer any guarantees.
If we are able to combine orders, we will refund partial or full shipping costs on the one order depending on if there is any change to the weight or size of the box. Please reach out to [email protected] to make the request.
Please be mindful of your final order!

Keysets and Artisans

Kindly note that the images are of 3D renders and are for illustration purposes only. The final colors may differ slightly.
Colors and appearance in the final product may vary since renders are done under idealistic artificial lighting. How they are perceived in person can vary based on ambient lighting.
Differences in colour can also be due to screen differences in screen calibration from one device to another.
Keyboards are shown on keycap product pages are for demonstrative purposes only and are not included with the purchase of these keycaps.
There are no returns/refunds/exchanges for opened Keysets. We will provide replacement keys for any sets with missing or defective caps. See My Keycap Set Has Defects article for more.
By purchasing this product, you are agreeing to the above terms.
We do not accept returns of opened non-defective keysets.
Warning: Do not use alcohol or chemical cleaners on keycaps. These can permanently damage the product. Deskhero is not liable for any damage caused by improper cleaning. Use a dry microfiber cloth to wipe the keys. For light grime, use a slightly damp (water only) cloth. Gently wipe each key without scrubbing.

Mice

Unlike many other retailers, we will still accept returns for non-functional/defective issues. (eg. too small, too big, shape uncomfortable). Click here for more details.
Though there is a return processing fee of 10% for opened non-defective mice and customers are responsible for the return shipping costs.
In general, mice have a 1 year warranty from date of delivery. Product support is only available during the warranty period of the original mouse. Click here for more details.
Try our Mouse Compare Tool to make the best decision!

Switches/Deskmats

In-stock switches, deskmats, and Unvaulted items are all final sale items and are not eligible for return/refund/exchange. Replacement keys will not be available for Unvaulted sets.
Deskmat images shown are renders of the product and are only used for illustration purposes.
While we aim to accurately estimate and reproduce colors, there may be minor variations in the color of the actual product because of the nature of fabric dyes, weather at the time of dying, and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
The end product may vary in color from the renders as they are not guaranteed to be 100% accurate to the end product.
By purchasing this product, you are agreeing to the above terms.

Keyboards

In general, keyboards have a 1 year warranty from date of delivery. Product support is only available during the warranty period of the original purchase. Click here for more details.
Please note that despite the factory's best attempts at lubing the stabilizers (where included), they may still require further tuning depending on the user's preference and expectations. We will not honor any return / exchange requests based on the performance of the stabilizers.
Any stainless steel parts may contain micro-scratches or micro-holes which are only viewable under certain, harsh light conditions and are often times difficult to photograph. If you choose to purchase a stainless steel weight/badge kit, you are accepting this risk.
Since there are so many variations, images provided on the product page are renders or prototypes and are for display purposes only.
Colors and appearance in the final product may vary since renders are done under idealistic artificial lighting.
Differences in colour can also due to screen calibration from one device to another
By purchasing this product your are agreeing to these terms.
Be sure to test PCBs prior to building your board. Any damage incurred during your keyboard build will void your RMA. Click here for more.
Unfortunately stripped screw typically happen when you use the wrong size screw head and/or low quality drivers. Custom cables, PCBs, LEDs, diodes, key switches, lubricant, and similar parts sold for keyboard repair or modding do not have a warranty from the manufacturer, and we cannot be held liable for damage including, but not limited to, damage from improper use, stripped screws, installation, or modification.

International Orders

International orders may be subject to import duties, taxes, or other customs fees depending on the destination country's regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer upon delivery. As import policies differ by country, we recommend checking with your local customs office for more information on any requirements that may apply prior to placing an order.
Apart from the U.S., the carrier will charge customers any applicable customs import/duty fees when delivering the order. Unfortunately we do not have any control over the fees as it is the receiving country who enforces customs rules and it is they who determine the costs (if any).
For additional information on U.S tariffs please click here.
Any Free Shipping offers are applicable to the postage charges only. It does not apply to any brokerage/import/duties or customs fees required in your country. Free Shipping offers also do not include personal hand-off or signature upon delivery service. Deskhero reserves the right to choose the carrier service used for Free Shipping offers and to combine any other orders with the free shipping offer going to the same addressee.
Customers are responsible for checking their country’s import policies before placing an international order with us.
Any duties, import taxes, or customs fees paid at checkout or upon delivery are non-refundable, as these charges are assessed and collected by the destination country’s customs authorities.

Group Buys/Pre-Orders

Group Buys and Pre-orders are not in-stock ready-ship items. Be sure to let us know of any shipping address changes.
Delays are not uncommon for Group Buys/Pre-orders due to manufacturing set backs, fluctuating production/operational changes (like holiday closures), customs processing, and weather delays - all leading to longer transit times. All shipping dates on our GB product pages are estimates only.
For Group Buys, payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. Due to this, there is often an extended timeline from the order date to when the product is shipped out, with these timelines ranging from a couple weeks to several months.
Pre-orders are a limited allocation (10-15%) of extras from a Group Buy and typically available for purchase a few months before inventory arrives.
Pre-orders shipped out/delivered at the same time as the Group Buy.
PayPal only allows refunds within 180 days of the original purchase date. Please keep this in mind when joining a Group Buy, as delivery timelines are typically much longer than those for in-stock items. If the PayPal refund window has closed and a cancellation is approved, we will issue a Deskhero gift card for the equivalent amount.
As Group Buy/Pre-order items arrive months after the end of a group buy/pre-order we are not able to hold in-stock inventory for such a long period until the Group Buy/Pre-order item arrives. In the rare case that we allow in-stock items to be combined with Group Buy/Pre-order items, your order will be shipped once all items have arrived.
When placing an order with us, shipping costs are calculated for one shipment only. If you would like to split ship your order, please let us know and we can arrange/invoice you for additional shipping.

Final Sale Items

All in-stock deskmats, switches, Unvaulted sets, or Keyset of the Week or items discounted at 50% or more are Final Sale and cannot be returned, refunded, exchanged, or replaced under any circumstances.
Please review your order carefully before completing your purchase.

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