Opened In-stock Keyboard/Mouse Exchange PolicyUpdated 3 hours ago

Eligibility:

• This policy applies to mice/keyboard purchased directly from DESKHERO that have been opened/unused/lightly used but show no signs of defects, modifications, tampering or damage.
• Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.)
• Packaging must be in original and resalable condition with no dents, rips, or tears. 
• No mice grips or skates have been installed/applied to the mouse.

Return Window:

• Customers have up to 14 calendar days from the date of delivery to initiate a return and exchange.

Exchange Policy:

• Exchanges are permitted for any in-stock item of equal or lesser value with a 5% processing fee.
• If the customer chooses a higher-value product, the price difference must be paid before the exchange is processed.
• If the customer chooses a lesser-value product, the price difference will be refunded to the original payment method used minus the 5% fee.
• Returned items must pass inspection to confirm eligibility before the exchange is initiated.
• Refunds will be processed using the original payment method or via DESKHERO gift card upon receipt and inspection of the returned product.
• Products damaged due to mishandling or inadequate packaging will result in the full cost of the product being deducted from the refund. This includes but is not limited to scratches, stains, dents, cracks, or any other kind of wear.

Return Shipping:

• Customers are responsible for covering the cost of returning the product to us.
• Return shipping must include tracking to ensure the return is processed efficiently.
• The cost of shipping the exchanged item to the customer will be covered by DESKHERO.

Procedure:

• Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.).
•  Product must be wrapped securely and placed in a shipping box with protective packing material (do not ship in just the product packaging or it will NOT be accepted)
• An invoice will be emailed for the exchange item(s) including any difference in price (if any), the cost of return shipping, and the processing fee.
• Ship the package to the provided return address using the return label supplied by DESKHERO.
• Once the returned item is received and inspected to be in good order, the exchanged item(s) will be shipped promptly and a shipping confirmation email will be sent to the customer.

Exclusions:

1. Products outside the 14-day window will not be accepted.
2. Products with manufacturing defects fall under a separate warranty and should be reported for resolution.
3. Damage caused by user negligence, accidents, disassembly, water damage, misuse, abuse, alterations, or vandalism.
4. Improper or inadequate maintenance, including failure to perform required preventive maintenance.
5. Use that does not follow the instructions in the User Guide or any additional safety, usage, or warning guidelines provided with the product.
6. Unauthorized modifications or commercial use.
7. Damage that occurs during return transit.
8. Unsupervised use by children under 18 years of age.
9. Accidents, abuse, misuse, improper installation, electrical power issues, or acts by third parties.
10. Products that have been altered or repaired by unauthorized individuals.
11. Failure to follow usage instructions accompanying the product.
12. Damage caused by weather conditions, lightning, fire, water, or acts of nature.
13. Any returns received not in good order with damage, rips, or tears to the original packaging will not be accepted.
14. Returned items that do not meet our eligibility requirements will be sent back to the customer at their expense, and no refund will be issued.
    
    

In certain cases, a partial refund may be issued following inspection of the returned item.

• If product packaging is damaged due to insufficient protection during return shipment, a 10% deduction may apply.
• If original packaging components are missing, a 10% deduction may apply.
• Any missing items or components will be deducted from the refund value. This may include (but is not limited to) keycaps, tools, accessories, housings, plates, PCBs, cables, or other included parts.

We recommend carefully packaging your return to avoid any deductions. All refund adjustments are determined after inspection at our warehouse.

Defective mice and keyboards are covered under a separate policy.

• For defective mice, click here
• For defective pre-built keyboards, click here
• For defective custom keyboard or keypad kits, click here for more information

If you're looking to only return a mouse/pre-built keyboard, click here.