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<h2 data-start="348" data-end="461" id="deskhero-ships-from-canada-and-offers-shipping-to-canada-the-united-states-and-many-international-destinations"><span style="font-size: 16px;">Deskhero ships from Canada and offers shipping to Canada, the United States, and many international destinations.</span></h2><p data-start="463" data-end="597">Shipping rates and delivery estimates are calculated at checkout based on your location, package weight, and selected shipping method.</p><p data-start="599" data-end="680">We work to ensure orders are packed carefully and shipped as quickly as possible.</p><hr data-start="682" data-end="685"><h2 data-start="687" data-end="705" id="order-processing">Order Processing</h2><h3 data-start="707" data-end="726" id="in-stock-orders">In-Stock Orders</h3><p data-start="727" data-end="820">In-stock orders typically ship within <strong data-start="765" data-end="786">1&#x2013;3 business days</strong>, excluding weekends and holidays.</p><p data-start="822" data-end="930">During high-volume periods (such as product launches, sales, or holidays), processing times may be extended.</p><p data-start="932" data-end="1032">Once your order ships, you will receive a <strong data-start="974" data-end="1031">shipping confirmation email with tracking information</strong>.</p><hr data-start="1034" data-end="1037"><h3 data-start="1039" data-end="1066" id="pre-orders--group-buys">Pre-Orders &amp; Group Buys</h3><p data-start="1068" data-end="1174">Pre-Order and Group Buy items ship <strong data-start="1103" data-end="1173">once production is complete and inventory arrives at our warehouse</strong>.</p><p data-start="1176" data-end="1274">Estimated shipping timelines listed on product pages are <strong data-start="1233" data-end="1251">estimates only</strong> and may change due to:</p><ul><li data-start="1278" data-end="1303">Manufacturing timelines</li><li data-start="1306" data-end="1330">Freight transit delays</li><li data-start="1333" data-end="1353">Customs processing</li><li data-start="1356" data-end="1385">Supplier production schedules</li></ul><p data-start="1387" data-end="1527">Orders containing both <strong data-start="1410" data-end="1442">in-stock and pre-order items</strong> will generally ship together once all items are available unless otherwise arranged.</p><p data-start="1529" data-end="1647">For the latest updates on pre-orders and group buys, please refer to our <a href="https://help.deskhero.ca/en-US/group-buypre-order-shipping-updates-1390993" target="_blank" rel="noopener noreferrer"><strong data-start="1602" data-end="1627">Shipping Updates page</strong></a> in the Help Center.</p><hr data-start="1649" data-end="1652"><h2 data-start="1654" data-end="1673" id="shipping-carriers">Shipping Carriers</h2><p data-start="1675" data-end="1779">Shipping carriers are selected at checkout based on the service level available at the time of purchase.</p><p data-start="1781" data-end="1946">Deskhero reserves the right to <strong data-start="1812" data-end="1870">use an alternative carrier of comparable service level</strong> when necessary due to logistics, availability, or fulfillment requirements.</p><p data-start="1948" data-end="2106">This may occur more frequently for <strong data-start="1983" data-end="2020">pre-orders and group buy products</strong>, where shipping arrangements may change between the time of purchase and fulfillment.</p><hr data-start="2108" data-end="2111"><h2 data-start="2113" data-end="2129" id="shipping-rates">Shipping Rates</h2><p data-start="2131" data-end="2196">Shipping rates are calculated automatically at checkout based on:</p><ul><li data-start="2200" data-end="2211">Destination</li><li data-start="2214" data-end="2237">Package weight and size</li><li data-start="2240" data-end="2265">Selected shipping service</li></ul><p data-start="2267" data-end="2332">Shipping costs are <strong data-start="2286" data-end="2331">non-refundable once the order has shipped</strong>.</p><hr data-start="2334" data-end="2337"><h2 data-start="2339" data-end="2359" id="delivery-estimates">Delivery Estimates</h2><p data-start="2361" data-end="2406">Estimated delivery times vary by destination.</p><p data-start="2408" data-end="2445">Typical transit times after shipment:</p><p data-start="2447" data-end="2478"><strong data-start="2447" data-end="2458">Canada:</strong><br data-start="2458" data-end="2461">2&#x2013;7 business days</p><p data-start="2480" data-end="2518"><strong data-start="2480" data-end="2498">United States:</strong><br data-start="2498" data-end="2501">3&#x2013;7 business days</p><p data-start="2520" data-end="2587"><strong data-start="2520" data-end="2538">International:</strong><br data-start="2538" data-end="2541">Varies by country and customs processing times</p><p data-start="2589" data-end="2652">Delivery estimates provided by carriers are <strong data-start="2633" data-end="2651">not guaranteed</strong>.</p><p data-start="2654" data-end="2703">Deskhero is not responsible for delays caused by:</p><ul><li data-start="2707" data-end="2728">Carrier disruptions</li><li data-start="2731" data-end="2747">Weather events</li><li data-start="2750" data-end="2769">Customs clearance</li><li data-start="2772" data-end="2797">Local delivery conditions</li></ul><hr data-start="2799" data-end="2802"><h2 data-start="2804" data-end="2833" id="duties-taxes--import-fees">Duties, Taxes &amp; Import Fees</h2><p data-start="2835" data-end="2877">International shipments may be subject to:</p><ul><li data-start="2881" data-end="2896">Import duties</li><li data-start="2899" data-end="2923">Customs brokerage fees</li><li data-start="2926" data-end="2935">Tariffs</li><li data-start="2938" data-end="2961">Value-added taxes (VAT)</li></ul><p data-start="2963" data-end="3066">These charges are determined by the destination country and are <strong data-start="3027" data-end="3065">the responsibility of the customer</strong>.</p><p data-start="3068" data-end="3137">Deskhero does not reimburse customs duties, tariffs, or import taxes.</p><hr data-start="3139" data-end="3142"><h2 data-start="3144" data-end="3162" id="address-accuracy">Address Accuracy</h2><p data-start="3164" data-end="3265">Customers are responsible for ensuring their <strong data-start="3209" data-end="3264">shipping address is correct at the time of checkout</strong>.</p><p data-start="3267" data-end="3290">Orders returned due to:</p><ul><li data-start="3294" data-end="3327">Incorrect or incomplete address. Click<a href="https://help.deskhero.ca/en-US/i-movedi-entered-the-wrong-address-483538" target="_blank" rel="noopener noreferrer">&#xA0;here</a> for more details.</li><li data-start="3330" data-end="3348">Refused delivery. Click <a href="https://help.deskhero.ca/en-US/what-happens-if-i-refuse-my-package-1410727" target="_blank" rel="noopener noreferrer">here</a> for more details.</li><li data-start="3351" data-end="3382">Failure to pay customs duties</li></ul><p data-start="3384" data-end="3468">may require the customer to pay <strong data-start="3416" data-end="3467">additional shipping costs to&#xA0;</strong><a href="https://help.deskhero.ca/en-US/can-i-get-my-package-re-shipped-286530" target="_blank" rel="noopener noreferrer"><strong data-start="3416" data-end="3467">reship the package</strong></a>.</p><p data-start="3470" data-end="3519">Original shipping charges are <strong data-start="3500" data-end="3518">non-refundable</strong>.</p><hr data-start="3521" data-end="3524"><h2 data-start="3526" data-end="3551" id="lost-or-stolen-packages">Lost or Stolen Packages</h2><p data-start="3553" data-end="3668">Once a shipment is marked as delivered by the carrier, Deskhero is not responsible for lost or stolen packages.</p><p data-start="3670" data-end="3737">Customers are encouraged to ship to a secure delivery location and to include <a href="https://www.deskhero.ca/products/shipping-protection-coverage?_pos=1&amp;_psq=Shipping+protection&amp;_ss=e&amp;_v=1.0" target="_blank" rel="noopener noreferrer">Shipping Protection</a> and <a href="https://www.deskhero.ca/products/signature-required-on-delivery?pr_prod_strat=jac&amp;pr_rec_id=e56ce4e1a&amp;pr_rec_pid=6883479486530&amp;pr_ref_pid=6592862060610&amp;pr_seq=uniform" target="_blank" rel="noopener noreferrer">Signature Required Upon Delivery</a> to ensure successful package delivery.</p><p id="isPasted">In the event that a shipment appears delayed or missing, a carrier investigation (trace) must be initiated and completed before a refund or replacement can be issued.</p><p>We must be notified if you haven&apos;t received your package after <strong>12 business days</strong> past the expected delivery date.&#xA0;</p><p data-start="3739" data-end="3833">Click<a href="https://help.deskhero.ca/en-US/where-is-my-order-261912" target="_blank" rel="noopener noreferrer">&#xA0;here</a> for more details.</p><hr data-start="3835" data-end="3838"><h2 data-start="3840" data-end="3861" id="shipping-protection">Shipping Protection</h2><p data-start="3863" data-end="4030">If <a href="https://www.deskhero.ca/products/shipping-protection-coverage?_pos=1&amp;_psq=Shipping+protection&amp;_ss=e&amp;_v=1.0" target="_blank" rel="noopener noreferrer"><strong data-start="3866" data-end="3889">Shipping Protection</strong></a> is purchased at checkout, your shipment may be eligible for coverage in the event of loss or damage during transit, subject to claim review.</p><p data-start="4032" data-end="4080">Shipping protection fees are <strong data-start="4061" data-end="4079">non-refundable</strong>.</p><hr data-start="4082" data-end="4085"><h2 data-start="4087" data-end="4104" id="shipments">Shipments</h2><p data-start="4106" data-end="4190">Deskhero reserves the right to ship orders in multiple shipments or to combine shipments addressed to the same shipping destination when necessary.</p><p data-start="4192" data-end="4270">Customers will receive tracking information for each shipment when applicable.</p><hr data-start="4272" data-end="4275"><h2 data-start="4277" data-end="4289" id="contact-us">Contact Us</h2><p data-start="4291" data-end="4349">If you have questions about your shipment, please contact:</p><p data-start="4351" data-end="4374"><strong data-start="4351" data-end="4374"><a data-start="4353" data-end="4372" rel="noopener">support@deskhero.ca</a></strong></p>

General Shipping Policy

DESKHERO CANADA

Deskhero Inc

Deskhero ships from Canada and offers shipping to Canada, the United States, and many international destinations.